Front Desk tools for your Guest Services Department
Only $99 includes:
Guest Services Interview Questions
Guest Services Job Description
Guest Services Service Scripts
Guest Services Manual
Front Desk Strategies Audio Eduction CD
$99
RECRUITING RIGHT
Includes:
Sample Classified Ads
Recruitment Package
Interview Questions
Training Manual
Policy Manual
$199
INTRODUCING A BRAND NEW AUDIO SERIES
Retention Matters: $39
Know your rates and what they mean. Learn creative ways to increase them.
Retailing is Vital: $39
Learn the economics of retailing and how to get your staff more involved in this much needed profit center.
Front Desk Strategies: $39
Learn how to handle no shows, transform walk-in and phone-ins into clients, and increase productivity.
Client Communication: $39
You may have to adjust your communication skills. 70% of your success comes from how you consult, educate, and cater to your clientele.
Leadership Strategies: $39
Experience the power of coaching, make the most of what you have and start making decisions.
The Power of the Average Ticket: $39
Learn how your average service ticket is directly related to your ability to retail, upsell, retain, and rebook your clients!
Goal Setting: $39
Without a written plan there is no PLAN.
Looking back, making adjustments, and moving forward for you and your team!
Recruiting Right: $39
Learn how to write a classified ad, organize an application, produce a job description and polish your policy manual for all new hires
DATA CD Assistant Training Manual: $39
a 12 week template to guide you through the training process for all new hires.
BOOKS
Attitude
180 Ways to Build Commitment and Positive Attitudes - $9.95
180 Ways to Spread Contagious Enthusiasm - $9.95
Coaching
Coaching for Continuous Improvement - $10.95
The Manager's Coaching Handbook - $9.95
Positive Discipline - $9.95
Solving Performance Problems - $9.95
Way to Grow! - $12.95
What to do when Conflict Happens - $9.95
Communication
I wish you woudl just.. - $9.95
The Manager's Communication Handbook - $9.95
Ouch! That stereotype hurts - 12.95
Walk awhile in my shoes - $9.95
Walk awhile in my shoes, health edition - $9.95
Walk awhile in my shoes, too - $9.95
Customer Service & Sales
180 Ways to WALK the Customer Service Talk - $9.95
Building Customer Loyalty - $9.95
Customer at teh Crossroads - $9.95
Selling it Right - 12.95
Dealing with Change
180 Ways to Effectively deal with Change - $9.95
Future Tense - $9.95
Peer Today, Boss Tomorrow - $9.95
Employee Orientation
Start Right, Stay Right - 9.95
Walking the Talk Together - $9.95
Goal Setting
Goal Setting for Results - $9.95
Leadership
Forget for Success - 9.95
Leadership Courage - $14.95
Listen Up - Leader - $9.95
How to Lead from a Distance - $9.95
Nuts n' Bolts Leadership - $12.95
Positive Discipline - $9.95
Meetings
Secrets of Magic Meetings Revealed - $9.95
Motivation & Recognition
212 The extra Degree - $9.95
180 Ways to Build Commitment and Positive Attitudes - $9.95
EXAMPLES BOOK
Constant Creativity – Supplement
Example Book BONUS – Mini Menus!!!!!!
$29
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